HRMS portal

Designed and built the HRMS platform from concept to high-fidelity design by defining the information architecture and end-to-end user flows, creating role-based experiences for employees, managers, and HR administrators, and collaborating closely with stakeholders to translate HR policies and operational requirements into clear, usable digital workflows.

To ground the platform in real operational needs, I began with qualitative research and stakeholder conversations across multiple roles within the organization. This included HR professionals responsible for policy enforcement and documentation, directors and BU heads who would use the system for performance reviews and calibration, and employees who needed a simple way to set goals, track progress, and raise HR queries. These conversations helped surface gaps in existing tools, pain points in current workflows, and differences in expectations across user groups.

For HR teams and leadership, the primary challenges revolved around process consistency, visibility, and fairness. Performance reviews and calibration were often time-intensive, fragmented across spreadsheets and emails, and difficult to track at scale. Directors and BU heads needed clarity around goal alignment, review status, and comparative performance, while HR teams required structured workflows that adhered to policy without creating administrative overload.

Employee research highlighted a different set of needsclarity, transparency, and ease of use. Employees wanted to understand how goals were defined, how reviews progressed, and what actions were expected from them at each stage. Insights from these discussions directly informed the platform’s information architecture, role-based access, and flow sequencing, ensuring that each user experienced the system in a way that aligned with their responsibilities while maintaining a cohesive, organization-wide structure.